GOCLEVER 500 Lite Owner's Manual download pdf (Page 59)

The touch screen responds slowly or improperly

 Remove any protective covers from the touch screen

 Please make sure that your hands are clean and dry when handling a device with a

touch screen

 Ensure that you have the latest software version installed

The display shows SIM failure

 Double check if the Sim card has been mounted correctly, if the problem persists

your SIM card may be damaged. Contact your operator

The device freezes or suffers errors

 If your devices sufferes frequent freezes and errors, you may need to reset the

device. If your device is frozen and unresponsive, press and hold the Power button

for 7-10 seconds and the device will reboot. If the problem persists perform a

factory data reset. Tap Settings>Back up & reset> Factory data reset> Reset

device> Erase evrything

Your battery overheats

 Double check if You are using the original Goclever charger intended to be used

with the specific device in question

You encounter problems while connecting the device to a comptuer

 Make sure that the USB cable you are using is compatible with your device

 Make sure that you have all the required drivers installed and updated on your

computer

 If you are a Windows XP user, make sure that you have Windows XP Service Pack

3 or higher installed on your computer

Frequently asked questions

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GOCLEVER 500 Lite Owner's Manual Page 59